The County Government of Uasin Gishu’s Call and Contact Centre will muscle up service delivery through the enhancement of government communication and action.
The county is in the process of setting up an ultra-modern call and contact centre, to give the public ways through which inquiries and concerns can be attended to for action.
Speaking as he hosted a delegation from the Kenya Institute of Mass Communication, Deputy Governor Eng. John Barorot appreciated that communication is key, especially for an institution whose core mandate is service delivery.
Our call and contact centre will be very vital in ensuring wananchi are linked with the county government at all times, for a mutual relationship between the electorate and the government,” said Eng Barorot.
The call centre is primarily anchored on a model that allows the public to call in and be guided on where to get services, for example, a member of the public inquiring on how to get a business permit, will be advised to visit the ward office.
Also, through the Department of Information Communication Technology (ICT), the county is working on providing free internet connectivity across the region, a program aimed at assisting the youth to get connected and work online.
At the meeting, the DG also said the county is ready to partner with KIMC, to grow and nurture talent in the film and the arts industry, which is a lucrative space, especially for the youth.
County Executive for ICT, Eng. Lucy Ng’endo said communication is a pillar for effective governance, adding that internet connectivity will be a big advantage for the youth. County Executive for Education, Dr Janeth Kosgei also had almost similar sentiments.
KIMC is currently establishing its campus in Eldoret, which is the only school outside Nairobi. The campus is being set near Kiambaa, with classes already running at Homecraft in Pioneer, Eldoret.
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