Customer Service is Key

Customer Service is Key

Uasin Gishu County staffs have been challenged to give their best while serving clients in their day-to-day activities.

These were the sentiments of top County Officials led by County Secretary Mr. Edwin Bett and Finance CECM CPA Julius Rutto at the climax of Customer service week marked at the County headquarters on Friday afternoon.

Mr. Bett noted that quality and efficient service delivery was anchored in the constitution and therefore the need to discharge the same was paramount by County Government employees.

He said that service charters need to be displayed in all the offices so that the clients know the kind of service being offered in all the departments.

The County head of public service added that going forward, the administration would plan for a County Public service week where the all departments will showcase their services to members of the public who are the main reason of existence of the public servants.

On his part, the County treasury boss said that quality and timely service delivery is the number one agenda in public service. He asked the County employees to control their emotions while serving customers.

“The customer service week is meant for all of us to remind ourselves on our responsibilities as public servants,” posed the CPA finalist.

The celebration of this year’s Customer Service Week would provide another opportunity for County Government employees to exhibit leadership in customer care in the public service management through well-organized and professional customer delivery.

Other top County Officials present were Chief Officers Wilson Sawe (Devolution), Peter Chesos (Finance) and Irene Kaptingei (Public Service Management) who challenged the staff to go an extra mile of providing a listening ear to the public.

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